Solp Privacy Policy

Viktar Pylinski and Vitali Pylinski (referred to as "we", "us", "our") built the Solp platform. Solp is committed to protecting the privacy and security of its users' personal information. This Privacy Policy ("Policy") outlines how we collect, use, and disclose personal information through our website https://solp.me (referred to as the "Website") and mobile applications (referred to as the "Applications"). The Website and Applications together are hereinafter collectively referred to as the "Services".

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree to this Privacy Policy, please do not use our Services.

If you choose to use our Services, then you agree to the collection and use of information in relation to this Policy. The Personal Information that we collect is used for providing and improving the Services. We will not use or share your information with anyone except as described in this Privacy Policy.

The terms used in this Privacy Policy have the same meanings as in our Terms of Use, which are accessible at Solp unless otherwise defined in this Privacy Policy.

Other third parties, such as Businesses (service providers) at which you book appointments through our Services, may also collect, use, and share information about you. This Policy does not cover such third parties or their services. For information about third-party privacy practices, please consult with them directly.

Information we collect about you

We collect personal data from you when you voluntarily provide it to us directly or through automated means when you use our Services.

We collect information about you when you input it into the Services or otherwise provide it directly to us, such as:

• Personal information: name, phone number, email address, password, profile photo, address of your business, and any other personal information you provide to us. For example, you provide your name and phone number when you register for an account. In account, you have the option of adding email address to be able to log in by email or reset password. You also have the option of adding profile photo, description, and other details to your user profile information to be displayed in our Services. We keep track of your preferences when you select settings within the Services.
• User content: We collect and store any content that you upload, post, send, receive and share in the Services. This content includes any information about you that you may choose to include. Examples of content we collect and store include: your reviews, comments, photos, chat messages, appointments, businesses, services, clients, descriptions, schedule, and feedback. Content also includes the files and links you upload to the Services.
• Information you provide through our support channels: You have the option to provide information about any issues you are experiencing with a Services when you contact us for support.

We collect information about you automatically when you use our Services, including browsing the Website and taking certain actions within the Applications. It includes:

• Your use of the Services: We keep track of certain information about you when you interact with our Applications. This information includes the features you use and the screens you visit.
• Device Information: We collect information about your phone you use to access the Applications, including your IP address, device model, manufacturer, operating system and its version, device identifiers. We use your IP address in order to prevent fraud and fight account takeovers, and to approximate your location to provide you with a better Service experience.
• Cookies and similar technologies: information about your use of cookies and other tracking technologies on the Website. For more information, please see Cookies and Tracking Technologies

Other users of our Services may provide information about you when they submit content through the Services. For example, you or your business may be mentioned in a Support chat with a Service user who has complained about you.

How we use information we collect

We use your personal information to provide and improve our Services, as well as to communicate with you about our Services. Specifically, we use your information for the following purposes:

• To provide the Services and personalize your experience: We use information about you to provide the Services to you, including to process transactions with you, authenticate you when you log in, provide customer support, and operate, maintain, and improve the Services. For example, we use the name and picture you provide in your user profile to identify you to other Service users. Our Services also include tailored features that personalize your experience, enhance your productivity. For example, if you specify city in your user profile we use that city to return search results, such as services and businesses, that are relevant to your city. We also use information about you to connect you as a client with businesses that provide services to you.
• For research and development: Our goal is to continuously enhance our Services by making them smarter, faster, more secure, and integrated, while also ensuring they are useful to our users. We gather data on how people use our Services to diagnose issues, recognize trends, analyze usage and activity patterns, and identify opportunities for integration, all in an effort to enhance our Services and create new products, features, and technologies that will benefit our users.
• To communicate with you about the Services: We use your contact information to send transactional communications via email or SMS within the Services, including confirming your phone number and email address, providing customer support.
• To respond to your inquiries and provide customer support: We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyze crash information, and to repair and improve the Services.
• For safety and security: We use information about you and your Service use to verify accounts and activity, to detect, prevent, and respond to potential or actual security incidents and to monitor and protect against other malicious, deceptive, fraudulent or illegal activity, including violations of Service policies.
• To protect our legitimate business interests and legal rights: Where required by law or where we believe it is necessary to protect our legal rights, interests and the interests of others, we use information about you in connection with legal claims, compliance, regulatory, and audit functions, and disclosures in connection with the acquisition, merger or sale of a business.

How we share information we collect

We may share your personal information with third-party service providers that help us operate, provide, improve, integrate, customize, support and market our Services, assist us in analyzing how our Services are used, such as analytics partners. We may also share your information with our business partners and other third parties for marketing and promotional purposes.

We may disclose your personal information if required by law or in response to a court order, subpoena, or other legal request. We may also disclose your information if we believe that disclosure is necessary to protect our rights, the safety of our users, or to investigate suspected fraud or other illegal activity.

if we are involved in a merger, acquisition, or sale of assets, we may disclose your personal data to the buyer or successor.

We are not in the business of selling information about you to advertisers or other third parties.

When you use the Services, we share certain information about you with other Service users. You can create content, which may contain information about you, and grant permission to others to see, share, edit, copy and download that content based on settings you select. Services display some or all of your user profile information to other Service users when you share or interact with specific content. For example, when you leave a review of the service or book the service, we display your profile picture and name, so that other users with access to the page understand who made the action.

Cookies and Tracking Technologies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device's internal memory.

We use cookies on the Website to provide users with a variety of features and improve user experience. You can control the use of cookies through your browser settings, but disabling cookies may limit your use of certain features on the Website. Detailed list of cookies we collect:

• cookieConsent - Stores the user's cookie-banner decision.
• lang - Stores the interface language selected by the user.
• dark - Stores the interface view mode selected by the user.

How we store and secure information we collect

We take reasonable measures to protect your personal information from unauthorized access, disclosure, and misuse. However, no security system is perfect, and we cannot guarantee that your information will be completely secure.

How long we keep information we collect about you depends on the type of information. After such time, we will either delete or de-identify your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.

We retain your account information for as long as your account is active and a reasonable period thereafter in case you decide to re-activate the Services. We also retain some of your information as reasonably necessary to comply with our legal obligations, to meet regulatory requirements, to resolve disputes, to maintain security, to prevent fraud and abuse, to enforce our agreements, to support business operations, and to continue to develop and improve our Services. When we retain information for the purpose of improving and developing our Services, we try to make sure to remove any information that could directly identify you. We only use this information to gain a better understanding of how our Services are being used as a whole, and we do not analyze personal characteristics about you specifically.

If your account is deleted or disabled, some of your information and the content you have provided will remain in order to allow other users to make full use of the Services. For example, we continue to display messages you sent to the users that received them, and continue to display reviews that you left about the business and its services until that business is removed, but when requested details that can identify you will be removed.

Your choices

You may have the right to access, update, correct, or delete the personal information that we hold about you. You can also control certain aspects of the information that we collect and process about you. For example, you can manage your communication preferences, control the use of cookies. Please note that if you opt out of certain types of processing, we may not be able to provide you with certain features of the Services.

If you would like to access, review, correct, update, or delete your personal information, you may do so by logging into the Services and using settings available within the Services or your account.

Our Services give you the ability to access and update certain information about you from within the Service. For example, in the Applications you can access and update your account information in settings, your user and business profiles information from related pages, and search for content containing information about your business and its services using key word searches in the Applications. You can modify your content using the editing tools associated with that content.

In our Services you are able to hide some of you personal information or content from other users of the Services. For example, in user profile you can manage who can see your account phone number, in business settings you can control whether your business will appear in search results and on the map.

If you no longer wish to use our Services, you are able to delete your Services account. That setting is available to you in your account settings.

There may be situations where you request us to cease accessing, storing, using, or processing your information, particularly when you think we do not have the necessary rights to do so. For instance, if you suspect that a Services account was established on your behalf without your consent, or you are no longer an active user, you may ask us to delete your account, as detailed in this policy.

Links to Other Sites

This Services may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's privacy

Changes to this Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

This policy is effective as of 2023-02-17

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at support@solp.me.